Help w/return package lost w/eBay's postage label?

Bought a purse, purse was not as described. Seller agreed to refund, then stopped responding to my messages when I asked to confirm the address to which to return it. So I filed a case with eBay's resolution center, told them seller had agreed to refund, asked for help in accomplishing. They found in my favor, and sent me a link to a pre-paid shipping label addressed to the seller. Label purported to be for either USPS or UPS, whichever I preferred. Delivered it to post office on 5/19, and tracking shows it was picked up on 5/20. Nothing since. Today I got an e-mail from eBay saying (unedited, typos in original): Thank you for reaching out to us regarding the item ##### that you shipped back to the seller. We appreciate your cooperation in regard to this by returning the item to the seller. In order for us to continue, we'll need to confirm if the seller was able to receive the item back. However, record shows that item was picked up by the shipping agent at 2:53 PM on May 20, 2010. No updated information reagrding delivery. We ould suggest that you contact USPS regarding item delivery status. Once the tracking information shows the item has been delivered, you'll receive a refund of the item cost and original shipping charges. eBay requires buyers to pay the cost of return shipping, unless you and the seller have come to a different agreement. You should receive your refund within 3 days of the seller receiving the returned item. If a seller doesn't reply to you, or follow through, eBay will review the case. eBay will decide the case and may issue you a refund. Now, this isn't exactly right - b/c earlier eBay told me that they were covering the shipping. And their method was parcel post. And it doesn't have my address on it as the return address. All I have is the tracking number, as the link is no longer available. What on earth do I do? Obviously contact the post office and hope to locate it. But what should I have done otherwise? I did the return as directed by eBay. If I had been returning it on my own dime I would have used priority mail. The seller is only a few states away, it shouldn't have taken this long. Advice before I tackle dealing with eBay directly?|||Realistically Parcel Post is going to take longer than this to reach the destination. I think this is what USPS will tell you also. It is not unusual for no further scans after the pick up scan as USPS sell Delivery Confirmation not tracking on the cheaper services like Parcel, First Class and Priority Mail. I'd give it another week before worrying. Keep checking the USPS website for the delivery scan and you'll be good to go.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Next time you check the USPS website for any updates you can sign up for e-mails for past and future activity.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Now, this isn't exactly right - b/c earlier eBay told me that they were covering the shipping. And their method was parcel post. And it doesn't have my address on it as the return address so you printed out a prepaid lable sent to you by eBay? and why wouldn't you put your return adress on a package? seems you took a risk using eBay's method and might just pay more in the end. best to pay yourself and insure it as well. if it's lost , you lose as well. parcel post can take weeks and weeks . it's the last thing i'd ever use.|||Those combo UPS/USPS labels get handed off to UPS by USPS.||||||Thank you all so much! I found the tracking information thru the UPS number, never would have guessed that USPS had palmed it off on UPS but as much resistance as the p.o. put up about taking it I should have known. It was delivered on 5/24 but the seller kept quiet about that. However, I got my refund in only minutes after replying to the eBay message with the tracking information. Thank you so much!

Shipping to Africa (esp. Nigeria)

I hope I'm putting this in the right place! Hi all, PLEASE I need help! I need urgently to get 'THE ACCIDENTAL SALESPERSON' by Chris Lytle, but eBay and all the sellers are not shipping to my location. I don't know why I can't have my purchase shipped to my country - Nigeria or any African country for that matter. Is it me not getting something right or eBay? I know my country have issues with some undesirable elements doing illegal stuffs online, but is that why an entire country is blacked out of the opportunity to make critical purchases from a place like ebay? Any suggestions for me pleeease!|||There have been a lot of scams out of Africa, that is probably why. It's unfortunate that some bad people have to ruin it for everyone. You could ask the seller nicely to allow you to buy, they might say yes.|||I think you have hit the reason. As a seller I would not sell anything to anyone in Africa, and consider any and all bidders from Nigeria as criminals. Sorry if you are the only honest person in your country. There are thoudands of Nigerians trying to rip off American eBay sellers.|||joke thread . just registered in nigeria,lol. no one will ship there but those looking to scam or be scammed,lol.||||||There are other sites with sellers who will sell to Nigerians so surf the web for what you want.

Seller admitted item was damaged and still sent it

I purchased an item and paid within 5 min after auction ended through paypal. The Auction clearly stated that the item was "lightly used, no chips or cracks". As soon as I opened the box upon receipt I found that there was a chip on the spout that looks like it has been glued. When I contacted the Seller to find out why she sent me didn't send me the item described in the auction she said that she had noticed there was something on the spout but "didn't have time to get out her goo gone to remove the residue". I asked to return the item for a full refund and she pays for shipping back since this wasn't what I bid on. She said no, that I had to pay for shipping back to her but she would give me a refund. Why should I have to encure cost for her misuse of the system? She states that ebay won't make her pay for the shipping return. Isn't there some way we can protect ourselves from dishonest sellers like this? I just wanted the item I bid on, and shouldn't have to pay to ship it back to her when she clearly did this on purpose!!!|||Not good service if seller knew there was an issue. I'd reimburse return shipping even if I had not known of the defect. Filing an Item Significantly Not As Described SNAD dispute will bring this poor seller to eBay's notice, but you will still have to return the item on your own dime.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Filing with PayPal always entails a return of the item. eBay is slower but they may pay for the return shipping if asked to by the buyer.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||eBay is slower but they may pay for the return shipping if asked to by the buyer. That's bad advice - eBay won't pay return ship cost. They may however refund you without requiring you to return the item, IF you (possibly per their request) can document the undisclosed damage to them - and the seller doesn't wish to 'cooperate'). However, that requres the seller to also refuse to agree to any refund whatsoever, and that's not the case here. This meanwhile, is a disengenuous seller. They SHOULD pay for return shipping since this was clearly their misrepresentation - assuming they agree it was and it seems they do in this case. However, the policy is clearly spelled out to buyers BEFORE they purchase here. They will be required to pay for return shipping before being assured of any refund in almost all cases. That's the risk you share, and for sure it's NOT fair, and this seller makes us all look bad as a result. Yet, from a fair POV, it's also true that many buyers try to claim damage which might for example be for a similar item they have, and use this process as means to pull an item switch - which is why the return request should be honored in all cases (from eBay POV too). Still, if its the seller fault, they should pay for the return too. Meanwhile. you have your FB and DSR tools to let others know about the FACTUAL aspects of your transaction experience in hopes this will eventually cause this seller to reconsider how to better serve their buyers.--------------------------------- Sometimes I wonder if the world is being run by smart people who are putting us on, or by imbeciles who really mean it. - - Mark Twain||||||I have read posts where eBay did pay return shipping but it was for heavy widgets. eBay refused to pay return shipping for a light widget when I personally filed a SNAD case. The seller admitted that the widget was damaged before she shipped it. She should just refund the OP in full and be done with it. There is no reason at all to force the OP to return an unsellable widget. It ticks off the OP and it is poor customer service. Seller would deserve a neg and dinged stars as well and should have dispute filed against her too since that counts against her. yes, it is punishment but this seller deserves it. Shipping a damaged widget on purpose was moronic.|||Man I hate to say this as a Seller but she really does deserve a neg. I closely inspect every item again BEFORE packing and on I think on 3 occasions (out of over 4000 transactions) I found something that I'd missed on listing. I immediately take photographs and email them to the buyer, explaining what I missed and asking how the buyer wants to proceed. Packing and shipping something you know to be "not as described" as beyond unprofessional-it's also really really stupid.|||this seller has a long history of sending defective product ... and of course in her word its never her fault .. look through her feedback. one tiem it might be an accident but with so many snad's? this seller should really be more honest with items condition|||I would file SNAD, ship back with DC when PayPal told me to, and get my refund. At that point, if seller won't refund return shipping, I'd leave a neg and 1s on the appropriate stars. You can always revise the FB if seller cooperates (as she should - her fault) with refund. I'm a buyer that's easy to get along with, but this seller takes the cake and deserves what she gets.|||File the SNAD , return as required, get refund and leave an appropriate NEG to warn others. example: item damged prior to shipment, seller admitted pre ship damage, uncooperative, buyers beware Ebay is inconsistant with return costs and often does not require the return if the buyer makes a big enough complaint regarding return shipping costs. It is a 50 -50 with Ebay these days|||The seller admitted that the widget was damaged before she shipped it. She should just refund the OP in full and be done with it. I agree. If the seller screwed it us she should make it right by whatever means. I'd refund and let you keep it if it was me. I don't advocate negging a seller unless they truly are a bad sellers. If she screwed it up and isn't willing to make it right then other buyers need to know she screwed it up and wasn't going to make it right. Honestly though very few buyers will take the time to know who they are buying from and they don't read terms of sale so it remains to be seen how many of her future buyers will even bother to check her out before bidding on her listings IMO.|||snappy - lucy - Even though we've read some cases of PP covering both the seller and buyer and paying return postage, all the policy seems to say is - "In unusual circumstances, eBay may pay return shipping." So unless there's more in the policy somewhere, I'm not sure if we should get people's hopes up in either getting return shipping re-imbursed by eBay OR refunds without returns. JIMHO. ~James~||||||Wasn't bad advice at all! Just combined with snappy's "They may however refund you without requiring you to return the item", oh I was just thinking those things would stand out in some people's minds, never mind me...~James~|||All me James ..... snappy quoted me , but without actually appearing to, and not with the underscore on may, then said I gave bad advice. But again, it's the perception that newbies may walk away with. (((James)))~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer

just curious, are buyers mad...

...that sellers can still accept checks/money orders, but only if THEY ASK the seller about it (since sellers can't ADVERTISE that they take other payments)? Mark your calendars...Jan 2 is Fake Jan Day!!!!|||Why would they be mad? What would that accomplish?||||||We have not seen any decrease in sales, or changes in questions being asked of us since the policy came into effect a few years ago. In some categories, the response may be different. I think most people are used to paying by credit or debit card when buying online now. In most stores I shop at including the grocery store, its unusual today to see someone paying by check. Heck I personally haven't written a check in over 6 years. I don't even own a checkbook anymore. I keep my register on a legal pad. I haven't gotten around to using the computer for that yet (personal records, not business).friends Director,|||I got another 100 cheques from my bank last month. I haven't used any yet. When I recieved them I noticed that the last of the previous 100 were old enough that the bank (actually a credit union) was sold, changed its name, and moved to spiffy new quarters-- about three years ago. The numbers on the bottom didn't change so that was alright. The only thing I use them for is to pay my property taxes. Cheques still exist, but like Registered Mail, they are little used.|||It doesn't make me mad. I quit buying from sellers that didn't offer Paypal a long long time ago. That was after the Post Office was slow getting my money order to the seller and the seller accused me of not paying. And I got tired of spending the extra money for Signature requested after that so I would be sure the seller got the money order. On top of that was also the cost of the money order and gas to drive to town and back to get the money order. With Paypal, I have proof I paid, and by paying with a credit card, I have more recourse in getting my money back if something goes wrong with the transaction.|||Only buyers waiting to get stiffed use checks or money orders.....||||||Not at all. I've been a user on and off long before Paypal. I prefer to use a credit card. I feel I have much more protection than to send a check or MO.||||||They could only be mad if they knew . But I believe the majority don't knowIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||impeeryus-that is great how you do business but the reality is it safer to buy online w credit card no matter where you shop.More so on ebay where you are buying from a smaller business or an individual you don't knowIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"||||||I'm not interested in shopping on ebay without the benefit of buyer protection, so no - it doesn't make me mad.|||It is the tenor of the message ebay is giving all buyers by removing the option to offer those methods of paymentIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"

Sizzling Summer Sale is a joke

So I get this email about this big $1 deal, from, yup you guessed it, buy.com, and by the time I open it and go to the link the auction is already ended. This is not the first time this has happened. I just don't understand the point of this whole thing, it is a huge joke if you ask me, if not a scam. Then I try to contact Live Help, but I have to download a .dll file. I have a Macbook Pro. OSX does not use .dll files. Any moronic Indian programmer would know this. Ebay has turned into one big joke. I just want the item offered to me in the email and/or to talk to Live Help. Is that too much for them to provide? Do I really have to use an inferior operating system and open my computer up to viruses, spyware, trojans, backdoors, etc. to be able to contact their Live Help? I would not doubt in the least if their Live Help was a backdoor itself. So is there any way to get this item that was offered to me or am I screwed out of it like always?|||Wow. Attitude, man. You should know that the emails you receive regarding this are automatically generated. Those items go quick. Early bird gets the worm here. You can opt out of receiving these emails in your account notification preferences. And you might as well do that, as those emails just point to the Daily Deal page; which is accessible from the top of any eBay page, including this one. Just click on that link when you check eBay, and you'll see the current, in-stock deals.friends Director,|||I just don't understand the point of this whole thing... Not to belittle you at all, but - The 'point' of this is not to actually serve you, the eBay buyer, with any real opportunity to score big and minimal cost - though legally the ad does have to be ligit, there's no limit to how short a time frame it remains viable. The point is for eBay to collect ad revenue from Buy dot so they can place an ad you'll click on (to generate the revenue), and then wind up at their store listings, likely hot to buy something else now.--------------------------------- Sometimes I wonder if the world is being run by smart people who are putting us on, or by imbeciles who really mean it. - - Mark Twain|||Right, that's what burns me. I actually would have bought this particular product this time and of course it's not available, even though I clicked on it the second I got the email.|||Right, that's what burns me. I actually would have bought this particular product this time and of course it's not available, Ebay set the limit of of a $100 item at 3 per ebay account. Of course, out of the 75 that sold most people bought more then one. Ebay could have let more people get in on this by setting the limit to one but they dont care.|||Since ebay no longer owns Buy.com. What do you expect them to do? Link~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ I did not sell you my opinion|||When did Ebay ever own Buy.com?|||Not true - the supposed Daily Deals changes all day long. I received 3 different emails today alone and all linked to Daily Deal pages with different listings as the main 5 listings. Only one of those pages was the one you got to clicking on the link at the top of any eBay page - the other 2 were different. And this Sizzling Summer Sale with the $1.00 items is a true joke - and just a slap in the face to long time eBayers - especially the every day sellers with stores who pay the fees to keep this whole operation going in the first place. I know there has to be buyers out there too for any one to sell anything - but using unfair trade practices like this supposed "sale" is a joke. Every day this week during this supposed "sale" my email was timed received into my system minutes after the items had already sold out. I was onliine - signed in - with a very fast T1 connection and it was sold out before the email even was sent. I don't mind trying to be the early bird to get the worm on a level field - but sending out emails after an item is already sold out is really a new low even for eBay. Automatically generated emails that get sent out in some order and what - I am 5 minutes down into the list to get sent out?? Nothing fair about any of it. A few lucky folks in the beginnig of the email list get to purchase items for nothing and the rest get screwed. Typical eBay. I know there has to be gimmicks to generate interest in eBay to get more buyers online. But unfair trade practices like this are a joke. Why doesn't eBay reward their sellers with deals like this available only to their sellers instead of the occasional buyer who just happens to be lucky enough to be high on the list when the emails get sent out?? The last reward of any kind eBay aimed solely at the sellers was some crappy storefront design contest - but of course we always get the annual reward of increased fees for the privilege of selling on eBay to make them money. It might be nice to get something you wanted at a fantastic $1.00 price like the lucky few get to purchase - might make the 500% increase in item listing fees and the 100% increase in final value fees we have endured the past few years go down a little easier.|||Sorry - the above post was made in response to the post by billy_biggle-fan and got posted at the end down here. I totally agree with the orignal post - the Sizzling Summer Deal is a total joke!!|||The Daily Deal page changes throughout the day as items sell out, and new ones are added. Try checking the page 2 or 3 times in one day, and you should see that it has changed. Although I didn't specifically say that, my post strongly hints towards it. Emails can be delayed for various reasons. If there is a lot of traffic, an email can be rerouted, thus possibly causing a delay. Email is not the best form of communication for timely items. (eBay should know this and only offer IM or texts to inform people of the Daily Deal.) Thus, I stand by my advice to simply opt out of the email, and check the Daily Deal page directly when you check eBay. That way you will see exactly what is in stock at that moment, available for you to buy.friends Director,|||For the Daily Deal that is fine - but since the Sizzling Summer Sale - which is what I thought this thread was opened about - is only available by email it is just plain unfair tactics by eBay - letting a select few have the opportunity to purchase something at an unbelievable price. The Sizzling Summer Sale item is not posted on the Daily Deal page available by using the link on an eBay page - and it does not show up on the Done Deals. And you can not access it from the email either when the email arrives after it has already sold out. It said SOLD OUT across the front of the email when I opened it. Why waste the time sending it out?? Why taunt people with something you would really have liked to have - and at a price that is unbelievable - when it is not even there. At least if you shop on Black Friday you can get in line and take your chances. There are NO chances involved in this deal. It is totally unfair and worthless except to the select few that get the first emails sent out from a slow server. I used to view eBay idealistically too. Wait until you have been screwed over time and time again with site problems that only effect you and a few of your competitors - but not the majority of your competitors so they are still making sales - and eBay acknowledges there is a problem but doesn't get it fixed for 7 weeks. And steadily increasing sales over months drop 80% in one month and never recover because all of your listed items show an item condition as "Acceptable" (which is the lowest of the gradings there is - basically crap you would not buy - when the item condition is not even supposed to show up on any listings in that category and there is no way to set it or remove it). Even when many of your items are brand new still sealed - and no item condition at all shows up on your competitors' listings. eBay's solution to the few effected sellers of which I was one - cancel your listing and we will credit you the store listing fee for that month. Real easy for them since they did not go to the time and trouble to put up over 3,000 listings. Let's see - can you say just close up shop?? eBay's answer to the problem. All I am saying is if you want to run some kind of fair promotion send an email announcing a time the item will be available and then anyone interested can take their chances at the given time. Just like shopping on Black Friday. Limit access to the server to the first 100 to keep the server from crashing. But don't send me an email for something I might like to have AFTER the item has already sold out. And maybe do something for the sellers alone for a change - offer some deals to them - rather than just another increase in fees. Sure - they offer a 20% discount for being a Top Rated Seller of which I am one. But that 20% discount does not make a dent in the increased listing fees from last month alone - much less with crappy sales that they killed thru their site problems - plus they increased the FVF in my catefory from 12% to 15%. According to my math the discount just means that the FVF did not increase for me - but the monthly listing fees nearly doubled. So where is there a discount?? It would kill them to offer some special sales occasionally to the tens of thousands of sellers alone instead of the millions of occasional shoppers?? I even buy on eBay - actually a good bit - hundreds of more feedback as a buyer alone than you have feedback total. And some other very occasional buyer who doesn't have to deal with the daily crap that eBay dishes out to sellers gets an email right off the top of the list for an extremely good deal?? There is no fairness at all in any of it. But of course there has not been any fairness on eBay in a long, long time. There were sellers once who thought it was actually fun being a seller on eBay. Not any more.|||I agree that using email for a time-sensitive promotion was not the best strategy eBay could've used. I certainly don't see any reason to get completely upset about it either. Is it unfair that some stores on Black Friday only stock 100 of the hottest item, and you happen to be #150 in line? Sure. Is that the best marketing strategy? No. But it is what it is. So I still stand by my advice to simply opt out of those emails, if they upset you. You'll no longer be bothered by it. In fact I'd recommend reporting your frustration to eBay, right to the top if needed. If they don't know how upset people are about the emails, they won't know to fix anything next time. In fact I'd include some suggestions for improvement near the top of that message, such as seller-only deals as you said, or perhaps invitation-only deals to volume buyers, or further advance notice that includes the exact time the deal starts.. That might get it read by someone able to make things happen. I'm not idealistic about eBay. I'm realistic about them. They make mistakes. They can be slow. Their site sometimes has problems. They make changes that affect peoples finances, sometimes drastically. They don't always get things right. They are a corporation whose fiscal responsibility lies only to their shareholders, and the government. They make decisions based on their bottom line; decisions that should benefit the site's users, but don't always benefit all of them. They are run by human beings, who sometimes mess up. I'm not emotionally attached to eBay. I use the site as part of our overall business strategy. If eBay decided to kick us off tomorrow, which they have the right to do, we would not be out of business nor lose all of our income. I use the site for what it is, a tool for selling and buying. So far eBay has been a very successful tool. If they cease to be, we'll move on. We've had glitches that caused problems here. We report them to eBay, correct them as best we can, and go on. We work up the chain to correct any problems if needed. I've been on eBay since 1998, have owned 3 businesses including the one I'm working on currently, and have been in retail for nearly 20 years. While I may not have the same number of transaction under my belt as you, I'm not inexperienced either. If you are so upset the company, why stay around?friends Director,||||||Is it possible the $1 deals are coming out on RSS or twitter at the same time emails are going out - so those people are able to get to them quicker? .|||

incomplete disclosure

an item is coming up that i really would like to bid on and it could go high. seller after one email exchange has said the item is an "excellent item" but will not say whether or not it has any repairs and restorations. i emailed him several times as have some friends, and he will not respond. this should be a fair warning i suppose but i'd really like to get the item and his feedback rating IS 100%. so if i'm silly enough to bid and get it and discover the piece has repairs/restoration, do i have recourse thru paypal, etc. on the basis that he has not fully disclosed the condition of the piece? several ebay friends of mine have tried to draw him out with the question of repairs/restoration but he has not responded to them either. suggestions?|||Personally I would bet it has repairs/restoration since the seller is unwilling to say it doesn't. I would not bid but its your time/money to gambleIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"||||||thanx, for your reply. he came clean, there is a repair.|||well said, thanx james.|||One thing you haven't mentioned is when these questions were being asked. If y'all have been shooting these questions at him in the past 24/36 hours, and there's been no response, it could be that the seller has taken off for a 3 or 4 day holiday weekend, and simply hasn't seen them ... yet. Regardless, in a situation where repairs or restorations are going to significantly diminish the value of the item or its usefulness, I wouldn't bid without a straight answer from him.|||Kg11, I have to go with fshardy on this one. Check out the listing later this evening, or Tuesday morning. The questions may be answered and posted in the listing. It would be easier to give more advice if we had a time line.~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ I did not sell you my opinion|||OP~~Is that you in post 3 with a different ID?

Another Ebay Hassle

I've been a buyer and seller for 8+ years. I hadn't bought on Ebay for a while but I noticed that they changed their shipping rules. It always used to be that items had to be shipped out within 3 business days. Now, the seller can list any timeframe they want! I have seen "Seller usually ships within 10 days of cleared payment." Are they kidding??? Then, Ebay has changed their complaint policy so that I cannot even file a complaint for a non-received item until a specific amount of days after the transaction. For example, I bought and paid for an item on May 9th. Seller finally responded to my emails and said item was shipped on the 19th and provided a tracking number. As of today, the tracking number has not been updated with USPS. That's 8 days after it showed up on USPS site saying person printed a shipping label but they haven't actually scanned the label yet. I am seriously sick of all the rules that Ebay initiates to make them more money, give me a bigger headache, and let dishonest people make money being dishonest!!!|||A tracking label or DC...? DC doesn't always get scanned along the way. And really we're not allowed to print a label for one date and hold off and mail it at a later date, the PO gives you fits if they see it! Man just chill out, don't buy anything mail-order you need in a hurry. It's just shopping. You sound a bit overwrought.~James~|||There was NEVER a rule that an item had to be shipped within 3 business days. The old rule was that a seller had to ship within 7 days to maintain protection, now they only need to ship within their stated timeframe. Which by the way is ENTIRELY fair. Most Ebay sellers are individuals with jobs and lives and need to have the ability to set thier own timeframes. If the timeframe on the listing is not to your liking, don't bid. Also, the USPS does NOT scan packages except at acceptance(and 60% of the time or better not even then) and at delivery. You will almost never see one update along the way until it has been dropped off at your location. That's not the sellers fault. Oh, and if you think 10 days is bad(and it's actually not), wait til you come across a seller who says they will ship within THIRTY days(the max. number allowed but I have seen it on more than a few listings).|||They way I do it after tuning in to Griff on Ebay radio is; 1. no info from seller if item was shipped after 5 days I email him. If no response I email two more times. 2. If no response I immediately file a dispute with paypal NOT ebay as ebay has monkies from outer space alleging to help the cusomer. 3. The seller has 24 hours to respond to the dispute on my time table. 4. No response from the seller then file a claim immediately to protect your money. I have never lost any money doing it this way after learning the hard way. You are correct the shipping label issue is a joke thats why its so important to protect yourself quickly.||||||Will usually ship within 10 business days of receiving cleared payment - opens in a new window or tab. Estimated delivery* 12-13 business days Since the shipping was clear in the auction, why are you so worked up? you are now on day 13. If you don't get it tomorrow, file an Item Not Received claim. If you DO get it today or tomorrow, then the seller did exactly what they promised. TO curtis - why would you contact the seller on day 5 if the listing stated shipping within 10 days?|||Man!! Here I feel GUILTY if I don't get the item out next day. I run around like a chicken on day 2 making sure it's on the way no matter what else I have to leave undone. I would be a real "mess" if I didn't get the item out after day 3. I guess I understand that when a buyer purchases from me they do so because they WANT the item. They don't want to receive it a month from now.|||Same here. I was panicked last night because I unplugged the computer during a storm and realized I'd scheduled a pickup and had one more label to print! I stress more about sending things out than I do about getting things in! I'll wait for weeks. I would say I'm the perfect seller and perfect buyer but that would be soooo gauche!~James~||||||Hey OP, thanks so much for posting.|||Yeah, take your time shipping if you don't mind two shipping stars..|||USPS does NOT scan packages except at acceptance The usps is not required to scan e dc(paypal/eship lablels)at acceptance that is why it is free.The only scan they are suppose to do is deliveryIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||Actually, I sound like someone who likes to receive an item she paid for in a reasonable amount of time. 18+ days and counting is not reasonable.|||Did you check the shipping terms BEFORE you bid OP?|||

Won an auction for clothing, paid for, but seller re-listed it?

I'm not sure what to do in this situation... I won an auction for a Kobe Bryant jersey. Before I paid for it, it was re-listed, but I notice the seller does that with ALL of their jerseys they're selling. I'm assuming they just have multiple jerseys and re-list the item instead. I paid for the jersey today. However, the seller doesn't reply to any of my messages and I'm getting wary. What should I do? Should I just wait it out and see if they reply/send it?|||Many seller have multiple items, particularly if they sell NEW items. Many sellers are businesses and may not reopen now till Tuesday. Many sellers never communicate that they have shipped. Keeping in mind that the earliest this seller can ship is Tuesday, calculate when you might receive it, add some days for delays, and sit back and wait. If you don't receive your jersey you have 45 days to file an Item Not Received and receive a full refund, but you may file earlier as long as you have given the item time to arrive. I wouldn't contact a seller for two or three weeks. I am sure everything will go as expected, but if it doesn't and you have further questions, come back and ask.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Ah alright, thank you very much. I'm fairly new to buying on eBay. I appreciate the advise!|||well if they don't comunicate back, you can show that in the comunication star. if i email 2x and no responce by the time i leave eedback tyhey get a 1 or a 2 in that star.|||Op Please remember it is a Holiday weekend. Seller maybe gone and not home till late Monday.

Just What Should I Expect of an Item Listed "MIB"?

I collect diecast model cars and buy & sell frequently on eBay. When I buy an item described "Mint in Box" I expect it to be absolutely unused and in its original packaging. I don't necessarily expect brand new (I've several models bought at KB Toys when they went belly up a couple of years back and sell them as "MIB" although they've been in my closet a while), but I do expect a perfect-condition, clean, fully intact model. Is my understanding of"MIB" correct?|||Personally I would expect what you do. MIB is not an "official" eBay item condition in their lists. Have you contacted the seller? I would do this right away. If your item is not as described in the listing, and the seller will not accept a return and refund you, you can file a SNAD dispute with PayPal (I recommend) or eBay. Both will require you to return the item on your own dime if you win the dispute. PayPal .. Link eBay .. Link~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||MIB - perfect - box in great shape as well... If you are selling to the collectible crowd, they are very very picky. You may want to ask over on the collectibles board about this. of course.. You may get a mint in a box...Even when I am telling a lie I am truthful. Rick|||adj 1. (Non-sporting Hobbies / Philately) (of coins, postage stamps, etc.) in perfect condition as issued in the original box. I would not assume the box was mint unless that was stated(mimb)It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||"I would not assume the box was mint unless that was stated(mimb)" And to add to that, one should also not necessarily assume it was sealed, either. As that would be MISB.

Seller refunded me and relisted item for more.

I won an auction this morning, paid right away. Not even an hour later, the seller refunded my money and relisted the item for more. I sent him a polite message giving him a chance to do the right thing, but if he doesn't, how do I go about reporting him for non-performing seller?|||Here ya go .. Link If you paid and were refunded you may leave appropriate feedback and DSR's~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||||||||This complaint is not only daily, but several times a day now, and these are only the few ebayers that come to the boards! No telling how much this is happening! Go after them for the sake of all the rest of us who buy here. ~James~|||Well he wrote me back and stated he didn't know it was wrong and to go ahead and pay and he would ship. So I repaid, now he wants an additional $5 for shipping. Wow.|||||||||Well is it is the auction I think, this seller has no clue. States $9.00 in description, but only $4.00 in shipping tab|||I have seen more and more issues like yours recently. eBay is trying to get more listings with these offers of "free listings" and I think folk are going ahead without learning what they need to do to be a successful seller. Yes, I would decline the cancellation request also. If he refunds you, you can file a non performing seller report. I do hope he ships your item! Good luck.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer||||||why not consider splitting the difference with them, since it was listed in the description? offer to pay $6.50 shipping and see what they say. ~~cyn~~ little howie~~the ebay hall monitor~~he just wants to be loved! he knows how to read the year of manufacture on a coach creed, and he's a proud member of the pbp; the elite faux fighter's cadre!|||never mind, i see you left him a negative. he's unlikely to work with you now. ~~cyn~~ little howie~~the ebay hall monitor~~he just wants to be loved! he knows how to read the year of manufacture on a coach creed, and he's a proud member of the pbp; the elite faux fighter's cadre!||||||follow the procedures and links in this similar thread Link

Seller counter offer is BUY It Now!

Hello everyone! I had an eye on an item what was for sale with BIN or best Offer. I made an offer, close to the BIN price and I received the following "counter-offer" from the seller" \Seller message: Sorry but this is a brand new listing. I can't take any offers for it yet. Hope you can accept my asking price. If not, try again in a couple of months if it is still there. Kind regards, Jantina\ I'm just wondering: seller is on ebay for 6 years and has more than 2000 feedback. Is it really possible she/he not able to sell as she/he advertise? If you were me, would you buy from this seller? Thank you for your insight!|||From the message you received, the seller isn't actually willing to settle for anything less than the BIN price (and no, I don't know why s/he even bothered to add the Best Offer option). I think you should just move on and find a seller who's willing to accept the offers that they asked for...|||The seller is not breaking policy by declining your offer. They have the right to decide what amount is acceptable to them. Help Page ..Link~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer||||||Sometimes Ebay does have glitches. I've listed items before that applied the B/O option and when I went to revise them, I wasn't able to remove it. Of course I reported it, but Ebay was of no help. I could have ended the listings and started new ones, but I wasn't going to pay for Ebay's mistake. I just put a note in the listing, but of course buyers didn't read it.From beasts we scorn as soulless, In forest, field and den, The cry goes up to witness The soullessness of men. ~M. Frida Hartley|||\Seller message: Sorry but this is a brand new listing. I can't take any offers for it yet. Hope you can accept my asking price. If not, try again in a couple of months if it is still there. Kind regards, Jantina\ I think the seller is stating she just put thiis listing up and would like to let it run for a while before accepting any offer, not that she can't. She wants to see if she can get her asking price first.|||I would buy it for the BIN price if I really wanted it. BOs are a funny thing; some sellers appear to truly want to negotiate where some want so close to the BIN it is ridiculous. IMO, it looks to me like your seller has set the item up with an eye to the longer term. BOs are not goint to interest her until she gives up on her current BIN price. In my experience, sellers will usually go for a 10% discount. Some will counter offer if you ask for a greater discount and some will ignore you out of a sense of insult. One of the best BO experiences I had was over the price of an Hermes Bolide bag. The seller, God bless her heart, just bottom lined it for me after a bit of back and forth! The cheaper the item, the less sellers are willing to barter IMO. With items costing a few thousand dollars it is worth it to go back and forth and reach a deal. Sellers can set the BO up such that offers below a certain dollar value are automatically rejected. Your seller is taking a risk that a competitor will see her listing and indeed take a BO that she is not willing to entertain that this point. Your other option is to check out like items over the next week or two and see what happens. Good luck shopping! Susan

Shipping charges are not the actual postage costs!!

Too many buyers believe that S/H charges should be only the actual postage costs for mailing. For those that believe this, please try selling anything then let us hear from you. Also do you really believe in Free Shipping???? Just curious thats all.|||~James~|||Most buyers realize this. The eBay culture though, which allows for shipping DSRs, dictates a competitive shipping rate.***** ***** 5, 5, 5, 5 - 100% ***** *****||||||Buyers don't want to pay aany shipping. They also don't want to pay anything for the item they bought.|||as long as i can see i got something for my $ , then i don't realy care. but charge 2x postage and throw it in a used bubble envelope and you'll get used dsr rateings. if it's at least in a box and bubble wrapped then i don't care about paying a little extra. but last 3 items were not even wrapped , but each charged a handling fee. so 2 got a 4 and 1 a 2 (the 2 was because they charged 3x and nothing to protect item was used . and a used bubble envelope at that )|||As a buyer, I am not in the habit of checking post marks and postage paid. I base my decision on the S+H amount in the listing. I would prefer to pay handling charges for a properly packaged item. I am not very fond of wayward boxes held together by three layers of cello tape. It takes 15 minutes with a very sharp knife to get these packaging misfits opened. I admit that I am not an expert on FRBs, priority vs first class rates, envelope sizes and the myraid of USPS rules that exist. To be honest, I don't think there are many buyers that are experts unless they also sell. I can only go on my past buying experience to evaluate a S+H charge and I think I do alright. People are developing unreasonable expectations when it come to S+H, IMO. Let's be reasonable. I presume the majority of sellers I buy from have jobs and other commitments. I don't want anyone staying up late at night just to make sure my item gets in tomorrow's mail. susan|||I don't use any used shipping supplies (bubble wrap) I do use boxes I get at the liquor store for parcel post as they are made to handle heavy items (bottles of booze or beer). I pay over $40.00 on ebay for 375 feet of medium bubble wrap~~that's over 10 cents a foot. Many items take a LOT of bubble to properly protect them and I never skimp on bubble wrap. Yet, I may as well be dumpster diving for used crappy bubble as buyers don't realize the cost of supplies needed to safely get their item to them. I usually buy my clear tape at staples but if I run out it costs me $3.99 a roll at my local hardware store for ir. The brown craft paper for wrapping the boxes is over $5.00 a roll at Staples. Buyers don't fully realize these costs. I consider the costs a part of the selling price of the item but buyers still don't even realize the postage rates are rising every day. They look at your shipping cost in the listing and think it's "too high" when usually you are just breaking even.

Seller won't send Item I won

I won an item today for $9.?? and $6.00 for delivery . I already sent payment after I won ,and it is being prossessed. Tonight I recieved an e-mail telling me "Im sorry I can't sell it that cheap" but If I still want the item I can by it for $42.00 ... And that they made an error in the listing and meant to do a "buy now" listing. The seller also has made it clear he won't be sending what I won, so what should I do?|||You can't force a seller to sell. File the appropriate reports INR - to get your money back and then a NPS - Non Performing Seller report. After you get your refund, leave the appropriate feedbackJAV It's all about their money.|||Your seller is very new to selling and probably don't understand Ebay policies. I would email the seller explain to them that they are violating Ebay policy to ask for more money after the auction is over. Tell the seller you expect them to ship out the item. If they response to you they still refuse to ship, then ask for a refund, leave appropriate feedback and move on to buy from another seller..|||First report the seller here for Non Performance, send copy of seller's email with full headers, if it came to your private email address Report here Link Next file the INR (item not received) with Paypal, if the seller has not refunded Ebay can not force the seller to sell, but you can and should report to Ebay and leave a NEG as follows once refunded Example : Won date__ Paid date__ seller refused to complete transaction asked for additional $ Buyers Beware Reporting to Ebay and leaving an appropriate neg to warn others, will effect the seller's ability to sell and pull this stunt again. If the seller requests you agree to cancel the transaction , decline the request. No reason for the seller to be rewarded with the refund of their Ebay selling fees for non performance|||You can and should report the seller for Reserve Fee avoidence here Link Seller needed to use a reserve and did not to save some fees.|||Send the seller the links to Ebay policies. If they still refuse to complete the transaction proceed to report and leave the appropriate Neg.|||Thank's for the reply ! It was VERY helpful!!|||don't forget the dsr stars . if they continue to refuse , then all 1's in the stars , imo.|||Let us know how the seller replies, it's interesting to hear the mind-set of new sellers who think they can just change their mind like that after a sale.~James~|||Doesn't ANYONE read before signing up to sell???? I agree with James...I'd like to hear the update.|||You can't do anything other than what has been posted here. Happened to me a couple of times. Ebay can talk all they want about a auction being a contract but it seems to only work that way for buyers if you don't pay. Get your money back, leave negative feedback and move on. I'm involved with one now where the newer seller claims her paypal is screwed up and is asking for me to send her $107 in a money order. I'm afraid I've played that game before and it rarely turned out well. I'll giver her all the time in the world to get her account fixed, but there is no way I'm sending that much money in an untraceable money order to a seller with a 5 feedback. I expect it will turn out to be an incomplete transaction. There is always another auction.

frustrated sellers wont post feedback , piad same day i won..

this sucks, i have a big fat 0 next to my name and i won and paid for 6 items from 6 different sellers 4 days ago, are they actually waiting untill i post my feedback b4 they post theres, i won and paid for the item right away, regardless of what feedback i leave them i warant a posative rating dont I? Ebay should auto post posative feedback to buyers that win and instantly pay for their item.. That makes me think that if something goes wrong on the sellers end and for some reason i have to post negative feedback, that he will just post negative feedback towards me even though i won and paid right away, this sucks|||i won and paid for the item right away, regardless of what feedback i leave them i warant a posative rating dont I? that he will just post negative feedback towards me even though i won and paid right away Sellers can't leave neg FB. Bottom line: FB is voluntary, as it should be.|||It sounds as if you are expecting something to go wrong so that you can leave a negative feedback. Just my opinion, Feedback is voluntary, neither a buyer or ebay can force a seller to comply. A seller cannot leave negative feedback|||Were you buying the item or the feedback? Sounds like you're buying feedback when you post all over the boards whining about it, which is against policy and could get you suspended. There's alot of scamming with brand new IDs, so you need to take your time establishing your feedback. .|||frustrated sellers Why do say that? Sounds more like frustrated buyer :[ .|||Strange, I also see this post you made a few days ago - So are you a newbie desperate for feedback, or a seller that knows all the PayPal tricks? I hope you aren't taking advantage of the kind advice on these boards, fishing around figuring the best way to the same thing with your shiny new account? verevollven978 said: Just wondering how many times people have seen or put themselves "This item is being sold AS IS" " No Returns" really its pointless.. Ebay will not honor it.. And since they make us sellers use paypal which is owned and operated by them, once the buyer files a complaint the seller is really at a loss, and even if he refuses to refund, ebay will auto take the money from your paypal account and refund it to the seller.. And since the buyer didnt send you your item yet now your out your item as well.. This has happend to me thats how I know they'll do it. And I tried the whole "Well the auction says as is, no returns" Ebay didnt care, because Ebay was setup for the buyers not the sellers.|||Feedback is voluntary -no one is required to leaveit As a buyer you can only get pos so whats the point of it reallyIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||"i won and paid for the item right away, regardless of what feedback i leave them i warant a posative rating dont I?" Another example of the entitlement mentality that is running rampant amongst the buyers here... .||||||Maybe they are waiting for the transaction to be complete, delivered. Maybe, they are protesting the new feedback system where a seller can't speak ill of a buyer. Maybe, they read your post here. You don't deserve feedback. You are not entitled to feedback. You get feedback for being a nice customer. Maybe you should take the first step and leave the seller a glowing 4 star feedback. Far to often, a seller gives good feedback only to be burned with BS a few weeks later. You want good feedback? You go first. lol|||I see what this posters is worried about .. alot of sale on here state nobody bid with under X amount of feedback of course feedback would be important to him .. as a buyer and only a buyer .. I stoped giving feedback till I recieve it ... trust me sellers need feedback WAY more than buyers .. Feedback can be the difference between a profitable sale and an unprofitable .. sellers are trying to punish buyers for something EBAY did .. STOP leaving SELLERS feedback period..|||trust me sellers need feedback WAY more than buyers Why do you care if they leave it then?|||Maybe you should take the first step and leave the seller a glowing 4 star feedback. Don't you mean 5 star feedback? When I receive something I purchase I leave feedback, don't expect them to leave for me when all I have done is pay. "Be kinder than necessary, for everyone you meet is fighting some kind of battle."|||triyarn do you have trouble readin you quote one part of what i said and ignored another .. I never said I cared .. I said I understood why the original poster cares .. here is is AGAIN just for you . "I see what this posters is worried about .. alot of sale on here state nobody bid with under X amount of feedback of course feedback would be important to him .. " now why do you care TRIYARN ..|||triyarn do you have trouble readin you quote one part of what i said and ignored another .. I never said I cared .. I said I understood why the original poster cares .. here is is AGAIN just for you . "I see what this posters is worried about .. alot of sale on here state nobody bid with under X amount of feedback of course feedback would be important to him .. " now why do you care TRIYARN ..

hi, please help me~

last month, i purchased the victoria secret giftcard , which amount was $400. i won the bid and paid only for $367. when i received the card, i found seller split amount on 4 different cards, $40, $60,$100, $200. by the way, seller wrote amount on the back of the cards. but the problem is when i tried to use those cards, i found 2 cards, which amount were $ 100, $ 200 , had actually zero amount in it. i freaked out but i dont know how to fix it. i already scratched the pin number on every 4 cards and i dont know how to prove seller had sent me zero amount cards. i dont wanna lose $300 like this and should i report this seller? please help me! thank you~|||Duplicate thread. On your other thread: Did you contact the seller? I'm concerned though because you left positive feedback for the seller on May 21st. Why would you not check the balances prior to leaving feedback? You should file the 'significantly not as described' through paypal if the seller did send you zero balance cards. You only have 45 days from date of payment to do it. Then you need to escalate to a claim.|||thank you for your post. yeah, it was my bad that i didnt checked the balance before i left feedback. i got a big lesson from here. thanks, anyway~|||323, Sorry this happened to you. I'd file a SNAD as well. The seller misrepresented the gift card. The auction stated this was ONE card not four. That's against eBay policy. Read the eBay gift card quote below: "Gift cards can be listed as long as you meet all of the following requirements: The card’s dollar amount is $500 or less. You have the card in hand at the time you list it. You offer only one gift card per listing You have only one gift card listing at a time, even if you have more than one eBay account." Hope this helps! .Live Well, Laugh Often, Love Much|||Contact your Seller first, and explain the problem. If she's not cooperative, file the SNAD with PayPal. You have 45 days from date of payment to do this. When you return the cards, make sure to get Delivery Confirmation. The fact that you've left positive feedback should not affect your SNAD claim.|||When you return the cards, make sure to get Delivery Confirmation. Delivery Confirmation won't cut it...she needs Signature Confirmation due to the amount.From beasts we scorn as soulless, In forest, field and den, The cry goes up to witness The soullessness of men. ~M. Frida Hartley